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1and1 Review + Feedback & Discussion

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Read 7 Customer Reviews for 1and1.

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User-Submitted Reviews of 1and1 & Testimonials

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Dave reviewer photoPosted by Dave (4 years ago)

Can't Renew a Domain without Auto-Renew

I turned off auto-renewal for my domain because I was uncertain whether to keep it. As the expiration date approached (January 30, 2015), I decided okay I'll just go ahead and do it. So I logged in to my 1and1 account and found zero option to manually renew/add a domain to cart. What is worse is that they locked my domain so I could not even transfer it to another registrar.

So I called them up- first attempt took 17 minutes on hold, and then I was hung up on without even speaking to a rep. I called again, and this time I press the #1 for billing (the option after you enter your customer id), and I got a live person within 15 seconds. He put me on hold, then after several minutes, transferred me to "escalation". I was like what the heck all this for renewing a domain, and one that hasn't even expired?

The lady who came on the phone next was more helpful. The call center seems to be located in India, but she spoke perfect English. She required that I had to update my credit card info in my account to proceed, and then another specialist would renew my domain at the inflated price of $14.99.

Lesson learned here is that I am transferring away from this company as soon as I am able. That is unheard of and unacceptable that you can't manually re-up an expiring name.

Bought: instant domain

Pros:
  • free whois privacy
  • Cons:
  • cannot renew a domain unless using the autorenewal option
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    2 out of 2 people said 'YES'

    163350

    Posted by Logiwan (9 years ago)

    1and1 UK is one of the most popular web hosting in europe. They offer all the usual services suche as domain names for 1.99 per year free domain parking until you are ready to go live. There is no plus contract or penalties if you decided to switch providers. Best of all they offer a 60 day money back guarantee.

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    27350

    Posted by Bill (9 years ago)

    I have been with 1 & 1 for five years now since they first offer their free promotional package. They were going international and needed to lure in new customers. I was so amazed at their support offered for the promotion. I still continue to utilize their services even after the expiration of the promotion.

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    27340

    Posted by Thomas J. (10 years ago)

    1&1 is a great hosting company if you understand what a web host does. The control panel works well and the domains are great. Customer service is always consistent.

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    27330

    Posted by Beck (10 years ago)

    I have been with 1 and 1 for many years. I use them to host my simple site with additional mail hosting. Rarely ran into any issues. They are easy to contact when I have questions to ask.

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    27320

    Posted by RON (10 years ago)

    1and1 UK is a great hosting company. I can reach them by telephone or email promptly. They answered any technical questions I have. Customer services are great!

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    27310

    Posted by Jarvis (10 years ago)

    I've been asked to write a testimonial for 1and1 and here it is. Our company is going into our third year and the uptime provided by 1and1 has proven to be most excellent. The only time we experienced an issue was actually when we put in a bad directive in a conf file. Even then the helpful 1and1 staff at their service centre were more than happy to accommodate and help with our issue. Thank you 1and1.

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    20480

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    1and1 Rating: 3.1/5 (42 votes cast) [1 vote came from reviews] 7 reviews by users total.

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